Frequently asked questions
How do I reserve the date for my event?
In order to reserve a date, we require a signed contract and a deposit.
How much is the required deposit?
To guarantee your date, we require a 50% deposit. Half of your deposit is refundable if canceled more than 10 days before your event. If canceled less than 10 days prior to your event, then deposit becomes nonrefundable, as we have already in many cases turned down other customers to provide service to you on your day. Furthermore, in many instances, equipment, and other resources may have already been purchased well ahead of time in planning for your event.
I see that you charge per person and per hour. Are there any other fees?
We charge sales tax. We do not automatically include gratuity, however, if you are pleased with your service you are more than welcome to tip your chef, servers and coordinators.
What do you charge for kids?
We do not have a kids’ price – all of our pricing is based on an average adult sized portion.
How many crepes can each of my guests have?
During the time we are serving, your guests can enjoy as many crepes as they’d like.
When do I need to let you know my final guest count?
You can change your final guest count up to 48 hours prior to your event unless your count increases by more than 20%. Ten days notice must be given for an increase greater than 20%.
When do I need to let you know my menu selections?
Your menu checklist should be submitted with your signed contract and deposit.
Can I customize the names of my menu items to match the theme/occasion for my event?
What if there are more guests present on the day of the event than I booked for? Will I be charged more?
You will not be charged more if there are more guests present than what we are booked for, however, we cannot guarantee that we will have enough food. This is why it is very important that you provide us with your most accurate estimated guest count.
How long does it take for your staff to set up and clean up?
Your chef will arrive approximately 45 minutes prior to service time to begin setting up. Both set up and clean up take around 45 minutes.
What time will you arrive for catering?
We arrive about one-two hours before the (catering) event starts. Arrival time is based on your menu and the size of your event.
How many chefs and/or stations will there be at my event?
The number of chefs sent to each event depends on the guest count, menu, and duration of events. Contact the Catering Director for how many chefs will be present at your event. Additional chefs can be added to any event at a rate of $50 per chef per hour.
How much space do you need for your set up?
Each crepe station requires a 10’ x 10’ space. Additional space may be needed for beverage stations, if this is part of your booked package. Stations using electric grills can be set up indoors. Stations using gas grills MUST be set up outdoors or in a very large, well-ventilated room (such as a ballroom). You can confirm with the Catering Director prior to your event whether your chef will be using electric or gas grills.
Do you require electricity?
We do not require electricity for an outdoor setup. If your event requires an indoor setup, we may need at least two outlets on separate circuits (we require 13 amps from each outlet). We will provide 50 ft extension cords to reach the outlets.
Do you provide lighting for your crepe station?
We do not provide any lighting for our crepe station. Please be sure that the location where you would like the chef to set up is well lit enough for them to safely cook.
What do I need to provide for the chef and my guests?
We provide everything necessary to prepare and serve the crepes, including tables, linens, and disposable plates, forks, knives, and napkins. We recommend having a trash can available for your guests to dispose of their used plates, utensils, and napkins.
Can my guests create their own crepe, or do they have to order strictly from the menu?
Because all of our crepes are made to order, the chef can omit /substitute ingredients in the crepes using the ingredients they have on hand.
Can I provide additional crepe fillings for your chef?
You may not provide additional crepe fillings to the chef. Because we are a licensed and insured catering company, all food that we serve must be provided by us. If you would like additional fillings provided, please let us know and we will provide you with a quote for the additional fillings.
Do you offer gluten free options?
Gluten free batter is available upon request for catered events. There is a $10 charge to order a batch of gluten-free batter, and one batch makes approximately 6 to 8 crepes. Be advised – not all of our crepe fillings are gluten-free, so please ask if you have a question about a particular item or ingredient.
Can I have the chef serving for less than two hours?
You may have the chef at your event for less than two hours, however, you will be charged for the full two hours of service.
Can I decide on the day of the event to keep the chef serving longer?
Your chef may or may not be able to stay longer at your event, depending on our event schedule for the rest of the day. If you would like your chef to stay longer, be sure to ask him at least 20 minutes prior to your originally scheduled end of service time. Additional time will be charged at a rate of $50 per hour (can be broken into half hours).
Can you provide me with references?
References are available upon request.